This is an encore chance to listen to Micheline Maynard’s terrific book, Satisfaction Guaranteed: How Zingerman's Built A Corner Deli Into A Global Food Community. The book is a history of the business and a description of the business philosophy of Zingerman’s Deli in Ann Arbor, Michigan.
Thank you so much, Liz! I am proud to call you a friend, too. The podcast is so much fun.